4 Step Rapid Problem Solving (Non-Manufacturing) – Skill Level 2: Understanding

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Course Summary

4 Step Rapid Problem Solving (Non-Manufacturing) – Skill Level: 2 Understanding


Objectives: This 4 Step Rapid Problem Solving – Skill Level 2: Understanding course will give you a deeper Understanding about the Rapid Problem Solving (RPS) method. By completing a Case Study based upon a Non-Manufacturing scenario you will gain practical experience of applying the method and summarsing your results on to an RPS Quadrant Chart. You will then be able to compare your findings with those of a solution provided duing the course. This will allow you to compare, contrast and confirm your Understanding of the approach.


Duration: 4 hours of self-paced learning where you will complete “teach & try out” sessions on our online platform.


This is an online course only so there are no “live coaching” sessions for extra support.

If you would like support with live coaching however, please contact us directly at the LEA by emailing us at [email protected]


Content: This online course is interactive and contains 12 Teach Point videos, RPS Learning Exercise Case Study and Quadrant Chart, a Final Learning Confirmation and a Certificate of Completion.


Support Material :- RPS Teach Poster & Facilitation Guide, Delegate Workbook, RPS Visual Guide and Evaluation Sheet, 7 Problem Solving Tools Leaflet, Blank RPS Quadrant Chart template.

Play Introduction Video

Watch Example Teach Point Video From Course

Step 2 – Answer Reveal

W<strong>hat you will learn</strong> <br> <img class=”wp-image-16572″ style=”width: 79px;” src=”https://mlyam8ixaxuy.i.optimole.com/w:auto/h:auto/q:mauto/ig:avif/https://www.leanuk.org/wp-content/uploads/2021/04/icon-1.png” alt=””>

Course Introduction

4 Step Rapid Problem Solving – Skill Level 2: Understanding

A3 8 Step Practical Problem Solving: Skill Levels 1 to 3 Coached

Please complete our FREE Skill Level 1: Knowledge course before starting this Skill Level 2: Understanding course. This course will give you deeper understanding of how to apply the 4 steps of the Rapid Problem Solving Method.

Problem Solving is the number one skill to develop in people who want to apply lean thinking & practise within their organisation.

Why? Because the starting point for lean is understanding what situational problems you need to solve and following a robust method to solve them – rather than jumping to solutions. Therefore, if you can engage everyone in identifying and solving problems you will deliver more value to your customers and organisation.

Skill Level 2: Understanding

During the course you will gain a deeper understanding of the method and “thinking way” behind solving a problem.

You will learn about about :-

You will also gain some practical experience by completing an RPS Quadrant Chart from a non-manufacturing based case study exercise and then compare it with our answer!

The video teach points and learning exercise are broken down into steps to enable you to do short burst learning at your convenience.

<strong>Course Structure & Materials </strong><br><img class=”wp-image-16578″ style=”width: 84px;” src=”https://mlyam8ixaxuy.i.optimole.com/w:auto/h:auto/q:mauto/ig:avif/https://www.leanuk.org/wp-content/uploads/2021/04/icon2.png” alt=””>

Course Structure & Materials

4 Step Rapid Problem Solving – Skill Level 2: Understanding

Language: English Speaking

Course Structure

4 Hours of self-paced guided learning on our web based learning platform. We recommend you take no longer than 1 week to complete.

Once enrolled you will have unlimited access to the course for life!

About Our Teach Poster Concept

Where ever possible we try and use a visual “Teach Poster” to explain the subject matter. These are simple, imaged based triggers to remind you of the key concepts and learning points.

From our experience, we have found this to be the most effective way to teach others and enable them to share their knowledge quickly and easily with others.

Support Material Included in this course

Visual Teach Poster for Skills Levels 1 & 2

Level 1 & 2 Teach Poster Facilitation Guide

Delegate Workbook

Quadrant Chart Learning Exercise Worksheet

Quadrant Chart Learning Exercise Answer Sheet

7 Problem Solving Tools Leaflet

Muda – The 8 Wastes Teach Poster

Quadrant Chart Visual Guide – What Good Looks Like

Blank Quadrant Chart WorkSheet

<strong>Learning Outcomes</strong><br> <img class=”wp-image-16573″ style=”width: 96px;” src=”https://mlyam8ixaxuy.i.optimole.com/w:auto/h:auto/q:mauto/ig:avif/https://www.leanuk.org/wp-content/uploads/2021/04/icon3.png” alt=””>

Learning Outcomes

4 Step Rapid Problem Solving – Skill Level 2: Understanding

By completing this Skill Level 2 course you will have gained a deeper Understanding about the method of Rapid Problem Solving :

  • The thinking way behind 4 step method to solve a problem.
  • Experience of constructing an RPS Quadrant Chart using a non-manufacturing based case study.
  • How to visualise your problem on to a Quadrant Chart.
  • The 7 Problem solving tools.
  • What is Muda – the 8 Wastes.

Once you have completed this Skill Level 1 & 2 you will know more about the “why and what” of Rapid Problem Solving and be able to explain the subject and its correct application.

Completion of the Course

At the end of the course you will recieve a “Certificate of Completion” for Skill Level 2 (not for capability to do) upon passing the Learning Confirmation quiz successfully.

A3 8 Step Practical Problem Solving - Skill Level 2: Understanding

Progressing onto skill Level 3: Capable

Learning Process

Skill Level 3 is aimed at making you capable through “step by step” implementation on a real business problem. An experienced Coach is necessary to guide you through this process, so you can receive the feedback and correct evaluation necessary to develop your skill – as described in John Shook’s Managing to Learn book.

If you don’t have access internally to a Skill Level 4 Coach we can offer you online or face to face coaching – just contact us directly if you are interested.

<strong>Who Should Learn?</strong><br> <img class=”wp-image-16574″ style=”width: 81px;” src=”https://mlyam8ixaxuy.i.optimole.com/w:auto/h:auto/q:mauto/ig:avif/https://www.leanuk.org/wp-content/uploads/2021/04/icon4.png” alt=””>

Who is this course for?

The first step in learning “Problem Solving” is to understand the different types of problems and methods available to solve them. As a guide to ensuring the right people get the right skills, we have developed a Problem Solving Framework as shown below (This is explained more in our Level 1 Course) which indicates “Who” should get developed in Rapid Problem Solving.

A3 8 Step Practical Problem Solving: Skill Levels 1 to 3 Coached

Want to deploy 4 Step Rapid Problem Solving into your organisation ?

We offer online or “face to face” teaching and coaching on any of our courses. We can situationally apply our learning process to meet your capabilty needs, but also ensure it supports your current business conditions.

  • Mutliple groups & flexible group sizes.
  • Location and time zone considerations.
  • Flexibility for timing & schedule of learning activities.
  • Connecting the learning activities with achieveing business results.
  • Cascade approach using your own leaders to develop others.

To enable us to adress your situational needs , arrange now for a brief discussion with a Senior LEA Coach:

Use our Course & Materials internally in your own organisation!

  • The online Course & Material can be used internally by your Skill Level 4 Leaders to use as an internal learning process for them to teach and coach others.
  • All of the Courses and Materials can be easily made available to use internally in your organisation for an affordable subscription fee of just £119.99 per person/year.
<strong>Purchase Course & Support Materials</strong><br><img class=”wp-image-16579″ style=”width: 71px;” src=”https://mlyam8ixaxuy.i.optimole.com/w:auto/h:auto/q:mauto/ig:avif/https://www.leanuk.org/wp-content/uploads/2021/04/icon5.png” alt=””>

Purchase this Course

LEA is a Non-for-Profit organisation and we only aim to cover our time & material costs when charging for training.

Individual Enrolment

Part of the LEA’s purpose is to enable individuals and organisations to learn and improve better, faster and cheaper. In support of this we are trying to make our online materials affordable to all customers. Purchase this Course now by clicking the button below!

Organisational Enrolment

Want to deploy 4 Step Rapid Problem Solving into your organisation ?

We offer online teaching and coaching for organisations in different group sizes. We can situationally apply our learning process to meet your capabilty needs. We will taylor an approach to suit your requirements and business conditions, including :-

  • Flexible group sizes of 1 to 5 people and multiple groups.
  • Location and time zone considerations.
  • Flexibility for timing & schedule of Learning Activities.
  • Connecting the learning activities with achieving business results.
  • A cascade learning approach using your own leaders to develop others.

Typical Costs of Organisational Capability Development

To enable us to adress your situational needs, arrange now for a discussion with a Senior LEA Coach.

Purchase Course Support Materials

Want a printed copy of course materials to use ?

In addition to the digital downloads that are available as part of the course, you can also purchase a printed copy of the material directly from our shop.

<strong>Course Support</strong> <strong>& Feeback</strong><br><img class=”wp-image-16641″ style=”width: 88px;” src=”https://mlyam8ixaxuy.i.optimole.com/w:auto/h:auto/q:mauto/ig:avif/https://www.leanuk.org/wp-content/uploads/2021/04/icon-6.png” alt=””>

What Questions Do you Have ?

If you have any further questions, comments or concerns about enrolment in this course, please don’t hesiate to contact us.

Course Coaches

Check out the details and experience of the course creators and coaches.


Online Learning Platform: You will be guided through your course that is hosted on our browser-based platform. By first creating an account on our website you will then be able to view all purchased and non purchased courses available to you.

A3 8 Step Practical Problem Solving: Skill Levels 1 to 3 Coached

Cancellation Policy

You can cancel your enrolment at any time prior to the first session session for a full refund. Once you have attended the first session, you cannot cancel your enrolment. To cancel please contact us at:

Customer Feeback

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A3 8 Step Practical Problem Solving: Skill Levels 1 to 3 Coached

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