Course Introduction

Problem Solving & the Lean Transformation Framework

Stay Comfortable While Learning

Background

Case Study – Smith’s Problem

Purpose – Why is problem solving so important?

Process – What are key aspects to A3 Practical Problem Solving?

People – What are the Roles & Responsiblities around A3 Practical Problem Solving?

PDCA Is Really CA-PDCA

How the A3 Came to Be Toyota’s Go-To Management Process.

Toyota’s Secret: The A3 Report – MIT Sloan Management Review Article by John Shook

Brief History of Modern Problem Solving Methods