Establishing One Piece Flow in Patient Treatment
Shingo Research and Professional Publication Award recipient
In the newly updated, second edition of his book, Follow the Learner: The Lean Dentist, Dr. Sami Bahri describes how he and the staff in his dental practice transformed their work and their thinking from a traditional batch-and-queue approach to one focused directly on the needs of the patient.
Dr. Bahri has created an honest and straightforward look at personal and organizational transformation based on the ideas of lean problem solving and one-patient flow. He describes the experiments that led to rapid improvement and dramatic change. He has created a model of continuous improvement that lean thinkers everywhere can understand and relate to.
“The best thing about this book is that it is practical, simple, and makes me think “let’s just go try some of these ideas in our practice.” If you work in an outpatient clinic of any sort, read this!”
—John Toussaint, Founder and President
ThedaCare Center for Healthcare Value
ABOUT THE AUTHOR
Sami Bahri, DDS
Dr. Bahri runs a private dental practice in Jacksonville, Florida that he started in 1990 after years working in the teaching, administrative, and private practice fields. Eager to learn from other industries how to manage resources to satisfy customers, he started searching outside dentistry, and ended up studying and trying Total Quality Management and Six Sigma, among other systems.
In 1996, Dr. Bahri read Lean Thinking by James Womack and Daniel Jones, and started implementing lean management principles in his dental office. He successfully reorganized his work and practice around the goal of “one-patient flow.”
Dr. Bahri is the first dentist known to utilize lean techniques to continuously improve the delivery of quality dental care. He has been called “The Leanest Dentist on the Planet.” He has been a keynote speaker at the Shingo Prize Conference, where he was recognized as the “World’s First Lean Dentist”. He lectures nationally and internationally, to healthcare and manufacturing groups, to share his experience on implementing lean management in the dental practice.
This book covers topics on:
Lean Enterprise Institute. Inc.