This was the event that took lean into consumption and service delivery, launched Jim Womack andDaniel Jones’ new book Lean Solutions and illustrated how to manage lean transformations in a range of organisations from production to healthcare.
On the first day the 240 delegates from 25 different countries saw Jim Womack and Daniel Jones show how we all manage the consumption in our daily lives and how it is a frustrating activity. Their new mapping technique showed how to define value better by mapping both consumption and provision together so that consumers’ problems could be solved by managing not just individual products and services but by providing a basket of them as a ‘solution’. Then, in a selection of breakout discussion groups led by LEA faculty, delegates explored the implications of what they had heard by means of illustrations from various sectors including car servicing, call centres and retailing.
The second day showed delegates how they might manage lean transformations in their own organisations beginning with a method for breaking out of batch mentality into flow thinking, followed in turn by the experiences of what does and does not work in implementing lean shared by lean practitioners with decades of lean learning behind them. The afternoon was given over to another series of breakouts this time in the form of facilitated discussions on managing transformations in a range of sectors. The final plenary then reflected on the learning from the summit and addressed the question: ‘where next for lean?’
The key word from all the feedback received was that the event was an inspiration to push forward the frontiers of lean into every activity of the economy.
LEAN CONSUMPTION MEETS LEAN PROVISION
Daniel Jones - Chairman, Lean Enterprise Academy Limited
Ricardo Lopes - Groupo Fernando Simao, Portugal
DESIGNING PROVISION TO SOLVE CONSUMER PROBLEMS
Don’t Waste My Time
Jim Womack - Lean Enterprise Institute, USA
Solve My Problem Completely
Daniel Jones - Chairman, Lean Enterprise Academy Limited
Get me Exactly What I Want
Daniel Jones - Chairman, Lean Enterprise Academy Limited
Solve My Problem When I Want
Jim Womack - Lean Enterprise Institute, USA
Get Me the Solution I Really Want
Jim Womack - Lean Enterprise Institute, USA
BREAKOUT DISCUSSIONS - EXPLORING THE IMPLICATIONS
Mapping Consumption and Provision to Save Time and Money
Dave Brunt - LEA
John Kiff - ICDP
Pedro Simao - GFS
Ricardo Lopes - GFS
How Discovering Customer Purpose Redefines Lean Service
Stephen Parry - Fujitsu Services
David Clift - British Telecom
Marrying Lean Replenishment with Lean Convenience Retailing
Daniel Jones - LEA
Graham Booth - ECR
Customisation and the Logic of Location
Jim Womack - LEI
Brendan Mulligan - NuSewCo
Guy Parsons - LEI
Breaking Through to Flow
Ian Glenday - LEA
Rick Sather - Kimberley Clark Corp.
A Winning Team
Alan Richard - The Wrigley Company, UK
Lean Frontier
Freddy Ballé - Excellence Systems Group, France
Postcard from the Lean Edge
David Ben-Tovim - Flinders Medical Centre, Australia
Lean Transformation in Production and Supply Chains
Ian Glenday - LEA
Pat Lancaster - Lantech Inc, USA
Lean Transformation in Production and Supply Chains
Guy Parsons - LEI
Freddy Ballé - Excellence Systems Group, France
Lean Transformation in Retail and Supply Chain
Daniel Jones - LEA
Lean Transformation in Service Organisations
Stephen Parry - Fujitsu Services
Lean Transformation in Healthcare
James Womack - LEI
David Ben-Tovim - Flinders Medical Centre, Australia
Discussion and Summary of the lessons from this Summit
Daniel Jones - Lean Enterprise Academy Limited, UK
Lessons from Lean developments across the World
James Womack - Lean Enterprise Institute, USA
Implications for the future of the Lean movement
Daniel Jones - Lean Enterprise Academy Limited, UK
The Strategic Implications of "Breaking Through to Flow"
Ian Glenday - Lean Enterprise Academy Limited, UK
Using "The Gold Mine" to manage your Lean Transformation
Michael Ballé - Projet Lean Enterprise, France
Mapping Consumption and Redesigning Provision Systems
Daniel Jones - Lean Enterprise Academy Limited, UK
Dave Brunt - Lean Enterprise Academy Limited, UK
Designing Organisations from Customer Purpose
Stephen Parry - Fujitsu Services
Lean Deployment Sessions
The Lean Enterprise Academy can arrange policy deployment sessions for company teams who want to digest the lessons from this Summit together, and to plan their next steps, with advice and input from Daniel Jones, Ian Glenday and Dave Brunt.