Lean Summit 2005 – The Frontiers of Lean Summit

This was the event that took lean into consumption and service delivery, launched Jim Womack andDaniel Jones’ new book Lean Solutions and illustrated how to manage lean transformations in a range of organisations from production to healthcare.

On the first day the 240 delegates from 25 different countries saw Jim Womack and Daniel Jones show how we all manage the consumption in our daily lives and how it is a frustrating activity. Their new mapping technique showed how to define value better by mapping both consumption and provision together so that consumers’ problems could be solved by managing not just individual products and services but by providing a basket of them as a ‘solution’. Then, in a selection of breakout discussion groups led by LEA faculty, delegates explored the implications of what they had heard by means of illustrations from various sectors including car servicing, call centres and retailing.

The second day showed delegates how they might manage lean transformations in their own organisations beginning with a method for breaking out of batch mentality into flow thinking, followed in turn by the experiences of what does and does not work in implementing lean shared by lean practitioners with decades of lean learning behind them. The afternoon was given over to another series of breakouts this time in the form of facilitated discussions on managing transformations in a range of sectors. The final plenary then reflected on the learning from the summit and addressed the question: ‘where next for lean?’

The key word from all the feedback received was that the event was an inspiration to push forward the frontiers of lean into every activity of the economy.

LEAN CONSUMPTION MEETS LEAN PROVISION

Daniel Jones - Chairman, Lean Enterprise Academy Limited

Ricardo Lopes - Groupo Fernando Simao, Portugal

DESIGNING PROVISION TO SOLVE CONSUMER PROBLEMS

Don’t Waste My Time

Jim Womack - Lean Enterprise Institute, USA

Solve My Problem Completely

Daniel Jones - Chairman, Lean Enterprise Academy Limited

Get me Exactly What I Want

Daniel Jones - Chairman, Lean Enterprise Academy Limited

Solve My Problem When I Want

Jim Womack - Lean Enterprise Institute, USA

Get Me the Solution I Really Want

Jim Womack - Lean Enterprise Institute, USA

BREAKOUT DISCUSSIONS - EXPLORING THE IMPLICATIONS

Mapping Consumption and Provision to Save Time and Money

Dave Brunt - LEA

John Kiff - ICDP

Pedro Simao - GFS

Ricardo Lopes - GFS

How Discovering Customer Purpose Redefines Lean Service

Stephen Parry - Fujitsu Services

David Clift - British Telecom

Marrying Lean Replenishment with Lean Convenience Retailing

Daniel Jones - LEA

Graham Booth - ECR

Customisation and the Logic of Location

Jim Womack - LEI

Brendan Mulligan - NuSewCo

Guy Parsons - LEI

Breaking Through to Flow

Ian Glenday - LEA

Rick Sather - Kimberley Clark Corp.

A Winning Team

Alan Richard - The Wrigley Company, UK

Lean Frontier

Freddy Ballé - Excellence Systems Group, France

Postcard from the Lean Edge

David Ben-Tovim - Flinders Medical Centre, Australia

Lean Transformation in Production and Supply Chains

Ian Glenday - LEA

Pat Lancaster - Lantech Inc, USA

Lean Transformation in Production and Supply Chains

Guy Parsons - LEI

Freddy Ballé - Excellence Systems Group, France

Lean Transformation in Retail and Supply Chain

Daniel Jones - LEA

Lean Transformation in Service Organisations

Stephen Parry - Fujitsu Services

Lean Transformation in Healthcare

James Womack - LEI

David Ben-Tovim - Flinders Medical Centre, Australia

Discussion and Summary of the lessons from this Summit

Daniel Jones - Lean Enterprise Academy Limited, UK

Lessons from Lean developments across the World

James Womack - Lean Enterprise Institute, USA

Implications for the future of the Lean movement

Daniel Jones - Lean Enterprise Academy Limited, UK

The Strategic Implications of "Breaking Through to Flow"

Ian Glenday - Lean Enterprise Academy Limited, UK

Using "The Gold Mine" to manage your Lean Transformation

Michael Ballé - Projet Lean Enterprise, France

Mapping Consumption and Redesigning Provision Systems

Daniel Jones - Lean Enterprise Academy Limited, UK

Dave Brunt - Lean Enterprise Academy Limited, UK

Designing Organisations from Customer Purpose

Stephen Parry - Fujitsu Services

Lean Deployment Sessions

The Lean Enterprise Academy can arrange policy deployment sessions for company teams who want to digest the lessons from this Summit together, and to plan their next steps, with advice and input from Daniel Jones, Ian Glenday and Dave Brunt.