Rapid Problem Solving Webinar

Rapid Problem Solving Webinar

Join the Lean Enterprise Academy on the 8th December at 3:30pm UK time for our final webinar of 2021, Rapid Problem Solving.

To begin with participants are provided with an overview of our poster teaching method. You will learn about problem solving in terms of “Purpose”, “Process” and “People.” In addition, participants will gain an overview of the 4 step methodology. Lastly, we will review a Rapid Problem Solving Quadrant Chart  Case Study.

So, using the right problem solving methods for the different types of problems is key to engaging everyone. Therefore, people can identify and solve problems with their daily work.

See how Rapid Problem Solving can be used by Team Leaders and Team members to scientifically solve the numerous “day to day” less complex problems they encounter. (rather than jumping to solutions!)

To summarise, Rapid Problem Solving a key capability that everyone should develop to close the GAP’s on daily performance problems to standard. Or making improvement to higher standards.

What is Rapid Problem Solving?

What is Rapid Problem Solving? In short, our Senior Lean Coach David Marriott gives a brief explanation of the 4 step method in the video above.


What are the 4 Steps of Rapid Problem Solving?

Step 1: Concern

Firstly, start by asking the question “What is the Gap?”

Clarify the Problem – Show the Gap

Analyse the Gap

Determine the Problem to Pursue

Step 2: Contain

Secondly ask “Can we Stop the Problem Now!”

Temporary Fix

Contain Activity with Feedback

Containment Principles

Step 3: Cause

We then focus on “Finding the Root Causes!”

Identify Potential Causes of the “problem to pursue”

Prove which ones are direct causes

5 Why Analysis

Establish the Root Causes

Step 4: Countermeasure & Confirm

Finally ask the question “Did we Close the Gap?”

Countermeasure Ideas

Action Plan

Confirm the Result

Standardise & Share

In summary the 4 Steps follow P-D-C-A thinking (indicated by the different coloured numbers in the RPS quadrant).



Using our visual Teach Poster we will explain how organisations can apply “Rapid Problem Solving” successfully

Our 4 Step Rapid Problem Solving Teach Poster positions the Purpose, Process and People of the approach. You can also purchase a physical copy of the teach poster HERE. We also have a supporting Facilitation Guide available.


Purchase Tickets Here

Tickets

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Our event is hosted in Microsoft Teams. This provides a user friendly experience. We will send an invitation link prior to the webinar. So from there you can join the session before it commences. After the webinar, you will receive free access to a recorded version of the webinar and all of the materials used during the session.


Want to develop your Lean Capability?

Take a look at our Lean Learning Journey platform which contains free and paid learning courses. In addition, we also sell the best support material including posters, guides & books to assist you in your lean transformation. We also offer online and on-site teaching and coaching on Rapid Problem Solving. Contact us HERE if you’d like to find out more.

Webinar Agenda and Session Breakdown:

3:30 pm - 3:35 pm

Introduction / Welcome

Effective lean learning is about developing capability. Teaching people to fish, not fishing for them.

David Brunt - CEO, Lean Enterprise Academy

3:35 pm - 3:40 pm

Teach Poster Concept

Learn about our teach poster method. A breath of fresh air to get away from powerpoint lean training.

David Marriott - Senior Lean Coach, Lean Enterprise Academy

3:40 pm - 3:50 pm

Rapid Problem Solving: Introduction, Purpose, Process & People

Rapid Problem Solving Teach Poster Level 1An introduction to Rapid Problem Solving. Understand the purpose, process and people to the 4 step approach.

 

David Marriott - Senior Lean Coach, Lean Enterprise Academy

3:50 pm - 3:55 pm

Questions & Answers

Questions and discussion on the content so far.

David Marriott - Senior Lean Coach, Lean Enterprise Academy

Peter Watkins - Senior Lean Coach, Lean Enterprise Academy

David Brunt - CEO, Lean Enterprise Academy

3:55 pm - 4:05 pm

Overview of the 4 Steps

Rapid Problem Solving QuadrantAn overview of the 4 steps; Concern, Contain, Cause and Countermeasure & Confirm.

David Brunt - CEO, Lean Enterprise Academy

4:05 pm - 4:15 pm

Rapid Problem Solving Quadrant Charts

RPS Quadrant Chart

Review a Rapid Problem Solving Quadrant Chart Case Study, developed by the Lean Enterprise Academy.

Peter Watkins - Senior Lean Coach, Lean Enterprise Academy

4:15 pm - 4:20 pm

Lean Learning Journey for Rapid Problem Solving

Developing skill on your Lean Learning Journey.

 

4:20 pm - 4:30 pm

Questions & Answers

Check for understanding. Get sign posts to useful materials.

Peter Watkins - Senior Lean Coach, Lean Enterprise Academy

David Marriott - Senior Lean Coach, Lean Enterprise Academy

David Brunt - CEO, Lean Enterprise Academy

4:30 pm - 4:45 pm

Discussion (optional)

Attendees are welcome to an optional 15 minute discussion once the session finishes.

Peter Watkins - Senior Lean Coach, Lean Enterprise Academy

David Marriott - Senior Lean Coach, Lean Enterprise Academy

David Brunt - CEO, Lean Enterprise Academy