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Problem solving is generally conducted by qualified persons e.g. 6σ Projects, or by management. Typically this results in jumping to solutions and overburden on a few people to try and solve all the problems. Lack of use of structured methodology imply that problems are not solved and reoccurrence is frequent.
There is a general understanding of the problem solving framework and different levels of Rapid (basic), Practical and Advanced problem solving. Recognition that problem solving should be inclusive not exclusive at all levels of the organisation. As such, starting to apply the different methods and some evidence is available but the standard/level is varied.
Good understanding of the framework by the management team. Structured/formal training is planned and ongoing. Usage throughout the organisation is evident and to a consistently good standard. Clear results from using framework are evident and connected to the business priorities.
All employees understand the problem solving framework and have been involved/exposed to at least one of the approaches. Training and development of RPS/PPS is predominantly done by the leaders using training and on the job coaching. Problem solving is becoming a mind-set/habit, as it used consistently through out the different levels of the organisation.
The leaders have built an army of skilled problem solvers. The whole organisation is engaged and involved in using the problem solving framework on a daily basis , its has become just the way we work to achieve goals (short term & long) and get back to standard quickly .Your organisation is seen as a benchmark for other organisations and is used to teach, coach and develop others.