4 Step Rapid Problem Solving Skill Level 1: Knowledge
Answer these 5 questions to confirm your understanding of Problem Solving Purpose, Process and People.
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Question 1 of 5
1. Question
Q1) Match the statements to correctly descride the Purpose of Problem Solving and why it is important?Sort elements
- Solving problems helps us to be better, which helps an organisation to achieve its strategic goals and objectives
- Teaching and using problem solving skills needs to be everyones role not just specialists
- A learning organisation will improve and deliver better business results
- If you don't know you have a problem, you have the biggest problem of all!
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Grow the Organisation
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Develops the People
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Develops the Organisation
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Problems are Good!
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Question 2 of 5
2. Question
Q2) Fill in the BLANKS below to complete the 4 Key Elements of Problem Solving?
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1. and at the work place to grasp and understand the real situation.
2. Follow a structured method – no guessing.
3. Follow a – – – approach of rapid trials and tests to prove out theories and to learn.
4. Take small towards where you ultimately want to be – one problem at a time!
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Question 3 of 5
3. Question
Q3) Tick all the CORRECT reasons why you should use an RPS Quadrant Chart?
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Question 4 of 5
4. Question
Q4) CORRECTLY match the statements below to explain about the People Roles and Responsibilities in Problem Solving?Sort elements
- They need to do this by defining regular Management Routines.
- However, we all should have responsibility to improve processes and spend time solving problems wherever we are in the organisation.
- Training Classes alone do not develop capability. Regular feedback & coaching is required to learn properly.
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Leaders need to allocate time to teach & coach problem solving as part of their daily job.
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Typically Team Members (people doing the work) are running processes, Leaders are responsible for leading process improvements and Executives are thinking about the strategy of the organisation.
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Problem Solving is the Number 1 Lean Skill to develop through teaching & coaching on real problems.
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Question 5 of 5
5. Question
Q5) Tick all of the answers below that CORRECTLY describe Rapid Problem Solving?
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