Problem Solving is the number one skill to develop in people who want to apply lean thinking & practice within their organisation. Why? Because the starting point for lean is understanding what situational problems you need to solve and following a robust method to solve them – rather than jumping to solutions. Therefore, if you can engage everyone in identifying and solving problems you will deliver more value to your customers and organisation.
What problem are we trying to solve? In relation to achieving your value driven purpose. Lean always starts off with the customer asking what value we need to provide. This depends on the purpose of your organisation. The question what problem are we trying to solve is fractal, like a snowflake. It equally applies to the whole organisation, a team or an individual. Does your organisation have a clear purpose? Do individuals have a clear line of site of it and understand their contribution to that purpose? And what problems should they be tackling to meet that purpose?