Objectives: Through completeing this Skill Level 1 course you will gain the basic knowlegde around the Purpose, Process & People of the 8 Step Business Process Improvement method (applicable to all non manufacturing processes)
Duration: 2 hours of self-paced learning where you will completeing four main teach modules. This is a basic online knowledge course only with no “live coaching” sessions for extra support.
Content: This online course is interactive and contains 3 Teach Point Videos, Process Map example , Learning Confirmations and a Certificate of Completion. The details of the 8 Step method is covered in skill level 2.
Support Material :- This course includes downloads of the top of the BPI Teach Poster and a Facilitation Guide.
Overview This course will give you basic Knowledge on the Background, Purpose, Process and people of the 8 Step Business Process improvement method
You will gain knowledge about why you need to use it , the underlying thinking behind the process to use it correctly and your role when using it.
In Purpose, you will learn about where Business Process Improvement fits in to the Lean Transformation Framework. Also, why it is so important and the benefits it can bring to individuals and the organisation.
For Process, we will explain the Key Elements to applying Business Process Improvement , including :- What is Customer value? ,What is a Process?,Balancing Steakholder needs, Levels of business processes and the methods that can define and capture them and, PDCA thinking of the BPI 8 Steps.
In People, you will understand the roles and responsibilities around Business Process Improvement, and also how leaders can support capability development for others to become self-reliant