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The Toyota Way to Service Excellence
£28.99Add to basketLean Transformation in Service…
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Author
- Alan Mitchell
- Allen C. Ward
- Art Byrne
- Art Smalley
- Barry Evans
- Beau Keyte
- Chet Marchwinski
- Chris Harris
- Cindy Jimmerson
- Clare Crawford-Mason
- Daniel Markovitz
- Daniel Ross
- Daniel T Jones
- Daryl J. Powell
- David Brunt
- David Meier
- David Verble
- Donald Dinero
- Durward K. Sobek II
- Earl Wilson
- Emi Castro
- Emily Adams
- Freddy Balle
- George Trachilis
- Greg Lane
- GumshoeKi
- Guy Parsons
- Ian Glenday
- Ian Taylor
- Isao Kato
- Jacques Chaize
- James K. Franz
- James Morgan
- James P Womack
- Jeffery K. Liker
- Jim Lancaster
- Jim Luckman
- Jim Womack
- John Kiff
- John Shook
- John Toussaint
- Juan Antonio Tena
- Judy Worth
- Karl Ohaus
- Karyn Ross
- Kevin J. Duggan
- Kevin Von Grabe
- Kim Barnas
- Kirk Paluska
- Koichi Shimokawa
- Liz Maute
- Louis Savary
- M. Lovejoy
- Marc Baker
- Michael A. Orzen
- Michael Balle
- Michael Hoseus
- Mike Rother
- Orest Fiume
- Pascal Dennis
- Patrick Graupp
- Peter Watkins
- Rick Harris
- Rick Sather
- Robert J. Wrona
- Robert Martichenko
- Robert Mason
- Roger Gerard
- Sami Bahri
- Satoshi Hino
- Steven C. Bell
- Taiichi Ohno
- Takahiro Fujimoto
- Thomas L. Jackson
- Todd Nickel
- Tom Ehrenfeld
- Tom Shuker
- Torbjorn H. Netland
- Toshiko Narusawa