Lean Summit 2014 – Lean Transformation: Practical Next Steps

Key Concepts of Lean

LEA has continually conducted experiments to develop ways of explaining the key concepts of lean with higher quality in a shorter lead-time. In this workshop we use a simulation to help any organisation understand the five lean principles – value, value stream, flow, pull and perfection whilst integrating the concepts of purpose, process, people and the scientific method of PDCA.

Objectives

The purpose of this workshop is:

• To provide a method to grasp the key concepts of lean in a effective and efficient way
• To show participants the key concepts of how to define and solve business problems at all levels using the PDCA model and to sustain the improvements
• To develop participants’ ability to practice or teach lean

Topics that will be examined include:

• Purpose, Process, People and the Lean Transformation Model
• Customer value – Contrasting Customer Satisfaction with Customer Fulfilment
• Value and Waste and the five lean principles
• The 8-Step / PDCA problem solving process including some of the key tools for:
  • Clarifying and breaking down the problem,
  • Grasping the situation including mapping and analyzing the causes
  • Sustaining the gains and revealing other problems

Workshop Benefits

Through instruction, discussions, a video workshop and a simulation activity, participants will learn the importance of:

• Understanding and focusing on customer value at every step and seeing the link between customer purpose and business purpose
• Resolving problems in a structured way
• Using PDCA to sustain the improvements effectively

Who Should Attend?

Individuals with little to moderate experience of lean who are looking to increase their understanding.  Managers who want an understanding of the total scope of implementing lean. Managers who want to improve their communication of lean.

John Kiff - Lean Coach, Lean Enterprise Academy Limited

Making Hospitals Work

Introduction

After over six years of working with many healthcare organizations, Ian Taylor and Marc Baker had learned what works and what does not work in healthcare (and why). In 2009 this was codified into their book ‘Making Hospitals work’

Five years on, and given the pressures now being experienced globally in healthcare, the messages contained in their book are now more relevant than ever.

These days Ian and Marc rarely have the time to present their ‘up to date’ findings in a workshop format. As a result this presents a scarce opportunity to attend this workshop.

Objectives

This workshop will help hospital management teams to answer the following questions:

• What are the biggest problems in your hospital?
• Do most of your patients go through similar diagnosis and treatment steps?
• How long does the end-to-end patient journey take – and how long could it take?
• What is the demand to get into your hospital – and how long do patients have to wait?
• How could you eliminate most of the waiting time within and between departments in your hospital?
• What is the demand to get out of your hospital – and how many patients are ready to go or are in the wrong beds?
• How could these activities be managed visually to track progress and to respond to problems and delays?
• Who will take responsibility for transforming the end-to-end patient journeys through your hospital?

Clinicians use the scientific method to diagnose and treat patients – which is the foundation of evidence based medicine. This workshop will show how we can use the same scientific method to diagnose to the root causes of broken healthcare systems and using evidence based management come up with the appropriate countermeasures to improve the patient experience, relieve the overburden on hospital staff and treat more patients while saving hospitals’ resources. It will show how to map the core end-to-end patient journeys and the critical support processes through your hospital and will go through our learning about how lean thinking has to be adapted to a healthcare environment.

Workshop Benefits

Through instruction, small group discussions and exercises, the workshop will show the participants how to:

• Funnel their organizations’ many problems down the to their single biggest problem
• Discover their current condition
• Set their target condition
• Establish the root causes of their biggest problems
• Think differently to enable them to come up with and implement their own, carefully planned, successful solutions to their organisations’ biggest problems

Who Should Attend?

We will all experience healthcare at some point in our lives and as a result this workshop will be relevant to people from any sector. You will certainly benefit from this workshop if you are a healthcare executive, physician, nurse, allied health professional, commissioner, or other healthcare provider who wants to move your organisation to become a safer, more effective and efficient provider of patient care..

Marc Baker - Lean Coach, Lean Enterprise Academy Limited

Ian Taylor - Lean Coach, Lean Enterprise Academy Limited