Lean Forum – 3rd Lean Healthcare Forum


2nd October 2006


National Motorcycle Museum, Solihull, UK



The third Lean Healthcare Forum began with progress reports from the pioneering NHS Trusts in Bolton and Wirral.

Delegates were then offered a choice of three workshop streams: the first stream, ‘Lean in Hospitals’ showcased the achievements of four very different trusts including Gwent who showed how they realised that early RIE approach had not actually translated into sustained, system-wide operations management. The second focused on the early stages of implementing lean in primary care – including a presentation from East Devon PCT on tackling failure demand for emergency care which highlighted the importance of having someone reponsible for managing the end-to-end process for patients. The third stream was designed for lean experts with sessions on a range of issues from understanding demand to engaging key players to achieve real cultural change.

Introduction to the Day

Daniel Jones - Chairman, Lean Enterprise Academy

Lean Results from Bolton

David Fillingham - Chief Executive, Bolton NHS Trust

Lean Results from the Wirral / Green Stream Poster

Carol Makin - Consultant Surgeon & Clinical Director, Wirral Hospital NHS Trust

Mapping the Healthcare System

Kate Silvester - Osprey Coach, Heart of England NHS Foundation Trust

Lean in Hospitals - Implementing Lean at Mayday

Ben Gowland - Director of Service Improvement & Quality, Mayday Healthcare NHS Trust

Making King's First Choice for Patients and staff

David Dawson - Deputy Director of Transformation, Kings College Hospital

Karl Douglas - Change Leaders Team, Kings College Hospital

Lean in Primary Care - What's Been Happening?

Ruth Kennedy - Chief Executive of the Improvement Foundation

Dr John Bibby - GP at Shipley Medical Centre

Daniel Jones - Chairman,Lean Enterprise Academy

Lean Expert Group - Where have we got to?

  • Identifying value streams
  • Designing flows
  • Understanding demand
  • Controlling variation in quality & cycle time etc.

Lean in Hospitals - Lean Transformation in Gwent

Martin Turner - Chief Executive, Gwent Healthcare NHS Trust

David Evans - Service Improvement Leader, Gwent Healthcare NHS Trust

Ken Robertson - Service Improvement Leader, Gwent Healthcare NHS Trust

How we Reduced Turnaround Times

Neil Westwood - Clinical Process Consultant, Hereford Hospitals NHS Trust

Lean in Primary Care - Redesigning the Diabetes Process

Vinod Patel - Reader in Clinical Skills / Consultant Endocrinologist, Warwick Medical School, George Eliot Hospital NHS Trust

Tackling Failure Demand for Emergency Care

John Keast - Service Improvement & Redesign Manager, East Devon PCT

Beverly Stretton-Brown - Practice Based Commissioning Lead, East Devon PCT

Lean Expert Group - Cultural Change: What is the Process of Engagement?

Engaging Key Players: Tips & Techniques

Walking The Wards

Michael Ballé - Founder & Consultant, Projet Lean Enterprise

Conclusion and Next Steps

Daniel Jones - Chairman, Lean Enterprise Academy