Over 220 delegates including a number from other countries attended the second Lean Healthcare Forum – once again being drawn from NHS Trusts, Health Authorities and improvement agencies.
The delegates heard from the pioneering Bolton Hospital how, in the NHS, committed staff struggle to deliver good care within a set of broken processes and how lean can help them to see the hidden problems and waste and create a safe, clean, calm work environment by turning every staff member into a problem-solver every day.
The subsequent breakout discussion groups allowed delegates to pick two from a choice of five themes which included applying lean pathology, radiology and also in primary care. The final plenary told the inspiring story of the lean journey at Flinders Medical Centre in Adelaide, Australia.
The End-to-End Journey Challenge
Daniel Jones - Chairman, Lean Enterprise Academy
Mapping the 18 week elective process at Bolton
David Fillingham - Chief Executive
Mike Maguire - Bolton NHS Trust
Understanding the Gains from Lean
Kate Silvester - Osprey Coach, West Midland South Strategic Health Authority
Applying Lean in Pathology
Peter Gray - Pathology Departmental Manager
David Slater - Pathology Project Manager, Bolton NHS Trust
Applying Lean in Radiology
Kate Hobson - Radiology, Salisbury District Hospital
Mapping the end-to-end process
David Brunt - Senior Fellow, Lean Enterprise Academy
Running Rapid Improvement Events
Ian Glenday - Senior Fellow, Lean Enterprise Academy
Lean in Primary Care
Daniel Jones - Chairman, Lean Enterprise Academy
David Fillingham - Chief Executive, Bolton NHS Trust
The Lean Journey at Flinders Medical Centre
Jane Bassham - Redesigning Healthcare team, Flinders Medical Centre
Lean Green Stream Poster (From the Clatterbridge Rapid Improvement Workshop)
Carol Makin - Consultant Surgeon & Clinical Director, Wirral Hospital NHS Trust
Change Management Implementing Lean - Panel and Audience Discussion
Chaired by Daniel Jones with panel members:
David Fillingham, Jane Bassham, Kate Silvester, Ian Glenday and Carol Makin