8 Step Business Process Improvement – Skill Level 1: Knowledge

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Course Summary

8 Step Business Process Improvement – Skill Level 1: Knowledge

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Objectives: Through completing this Skill Level 1 course you will gain the basic knowledge around the Purpose, Process & People of the 8 Step Business Process Improvement method (applicable to all non-manufacturing processes)

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Duration: 2 hours of self-paced learning where you will completing four main teaching modules.

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This is a basic online course and does not include live coaching sessions.

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Content: This online course is interactive and contains 3 Teach Point Videos, a Process Map example , Learning Confirmations and a Certificate of Completion. The details of the 8 Step method are covered in skill level 2.

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Support Material :- This course includes downloads of the top of the BPI Teach Poster and a Facilitation Guide.

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8 Step Business Process Improvement course cover

8 Step Business Process Improvement

Watch Example Teach Point Video From the Course

W<strong>hat you will learn</strong> <br> <img class=”wp-image-16572″ style=”width: 79px;” src=”https://www.leanuk.org/wp-content/uploads/2021/04/icon-1.png” alt=””>

Course Introduction


8 Step Business Process Improvement

Skill Level 1: Knowledge

8 Step Business Process Improvement cycle

This course will give you basic Knowledge on the Background, Purpose, Process and people of the 8 Step Business Process improvement method

You will gain knowledge about why you need to use it , the underlying thinking behind the process to use it correctly and your role when using it.


8 Step Business Process Improvement Purpose

In Purpose, you will learn about where Business Process Improvement fits in to the Lean Transformation Framework. Also, why it is so important and the benefits it can bring to individuals and the organisation.

8 Step Business Process Improvement - Process

For Process, we will explain the Key Elements to applying Business Process Improvement , including :-

  • What is Customer value?
  • What is a Process?
  • Balancing Steakholder needs
  • Levels of business processes and the methods that can define and capture them.
  • PDCA thinking of the BPI 8 Steps.
8 Step Business Process Improvement - People

In People, you will understand the roles and responsibilities around Business Process Improvement, and also how leaders can support capability development for others to become self-reliant

<strong>Course Structure & Materials </strong><br><img class=”wp-image-16578″ style=”width: 84px;” src=”https://www.leanuk.org/wp-content/uploads/2021/04/icon2.png” alt=””>

Course Structure & Materials


8 Step Business Process Improvement – Skill Level 1: Knowledge

Language:- English Speaking

View Course Structure

2 Hours of self-paced guided learning on our web based learning platform.

Once enrolled you will have unlimited access to the course for life!


About Our Teach Poster Concept

Whenever possible we try and use a visual “Teach Poster” to explain the subject matter. These are simple, imaged based triggers to remind you of the key concepts and learning points.

From our experience, we have found this to be the most effective way to teach others and enable them to share their knowledge quickly and easily with others.


Support Material Included in this course

Visual Teach Poster for Skill Level 1 – download only

Level 1 Teach Poster Facilitation Guide – download only

<strong>Learning Outcomes</strong><br> <img class=”wp-image-16573″ style=”width: 96px;” src=”https://www.leanuk.org/wp-content/uploads/2021/04/icon3.png” alt=””>

Learning Outcomes


8 Step Business Process Improvement – Skill Level 1: Knowledge

By completing the Skill Level 1 section of this course you will have gained the following basic Knowledge about Business Process Improvement (BPI):-

  • Purpose – Why is Business Process Improvement is important and the benefits
  • Process – The Key Elements of Business Process Improvement
  • Process – The different levels of business processes and how to define / capture them.
  • People – Roles & Responsibilites around Business Process Improvement

Completion of the Course

At the end of the course will automatically recieve a “Certificate of Completion” for Skill Level 1 (not for capability to do).

8 Step Business Process Improvement certificate

8 Step Business Process Improvement

Progressing onto skill Level 2: Understanding

8 Step Business Process Improvement - Skill Levels
Learning Process

Skill Level 2 is aimed at developing your Understanding of the 8 Step Business Process Improvement method. Each step and the thinking behind it is explained and then supported by a case study for you to tryout. You will capture and summarise your output from the case study on to an Four Field Map and then compare it to an answer that we have developed. We have found this to be the best way to confirm your understanding supported by learning confirmations aswell

Skill Level 3 is aimed at making you capable through “step by step” implementation on a real business process. An experience Skill level 4 Coach is necessary to guide you through this process, so you can receive the feedback and evaluation necessary to develop your skill – as described

If you don’t have access internally to a Skill Level 4 Coach we can offer you online or face to face coaching – just contact us directly if you are interested.

<strong>Who Should Learn?</strong><br> <img class=”wp-image-16574″ style=”width: 81px;” src=”https://www.leanuk.org/wp-content/uploads/2021/04/icon4.png” alt=””>

Who is this course for?


  • The Business Process Improvement method should be used by those people who need to define or improve any non manufacturing business processes.
  • BPI is aimed at work Area / Dept  level processes , where work is done by or between diferfent natural work teams. Where the work is captured at detailed step level / task description
  • BPI is a combination of capturing work activities and completing a value added / flow, resources and leadtime analysis
  • This simple Plan – Do – Check – Act method has been applied effectively by 1000’s of team members all over the world

8 Step Business Process Improvement is aimed at everyone in a non manufacturing process:-

  • Individuals / Team members who do the work
  • Leaders of Teams
  • Managers
  • Executives
  • Functional Specialists
  • Organisational Improvement Leaders or HR leaders who need to teach and coach their own organisational members , but who need to learn this method first
  • Note; once you have achieved Skill Level 1 to gain some basic knowledge, you wll need to go onto Skill Level 2 understanding to practice the 8 step method in detail on a case study, After that

Want to deploy Business Process Improvement in your organisation ?

We offer online or “face to face” teaching and coaching on any of our courses. We can situationally apply our learning process to meet your capabilty needs, but also ensure it supports your current business conditions.

  • Mutliple groups & flexible group sizes.
  • Location and time zone considerations.
  • Flexibility for timing & schedule of learning activities.
  • Connecting the learning activities with achieveing business results.
  • Cascade approach using your own leaders to develop others.

Use our Course & Materials internally in your own organisation!

  • The online Course & Material can be used internally by A3 PPS Skill Level 4 Leaders to use as an internal learning process for them to teach and coach others.
  • The Course Platform and Material are can be easily made available to use internally in your orgnsiation with just a simple log in.
<strong>Purchase Course & Support Materials</strong><br><img class=”wp-image-16579″ style=”width: 71px;” src=”https://www.leanuk.org/wp-content/uploads/2021/04/icon5.png” alt=””>

Purchase this Course

8 Step Business Process Improvement – Skill Level 1: Knowledge


LEA is a Non-for-Profit organisation and we only aim to cover our time & material costs when charging for training


Individual Enrolment

8 Step Business Process Improvement - course cover

Part of the LEA’s purpose is to enable individuals and organisations to learn and improve better, faster and cheaper. In support of this we are trying to make our online materials affordable to all customers.

This basic Skill Level 1 – Knowledge course is therefore purchase via our shop for only £9.99.


Organisational Enrolment

Want to deploy 8 Step Business Process Improvement into your organisation ?

8 Step Business Process Improvement course cover

We offer online or “face to face” teaching and coaching on any of our courses. (Skill Levels 1 to 4) We can situationally apply our learning process to meet your capabilty needs. We will taylor an approach to suit your requirments and business conditions, including :-

  • Flexible group sizes of 1 to 5 people and multiple groups.
  • Location and time zone considerations.
  • Flexibility for timing & schedule of Learning Activities.
  • Connecting the learning activities with achieving business results.
  • A cascade learning approach using your own leaders to develop others.

Example Proposal of Organisational Capability Development

To enable us to adress your situational needs , arrange now for a brief discussion with a Senior LEA Coach.


Purchase Course Support Materials

Want a printed copy of course materials to use ?

In addition to the digital downloads that are available as part of the course , you can also purchase a printed copy of the material directly from our shop.

<strong>Course Support</strong> <strong>& Feeback</strong><br><img class=”wp-image-16641″ style=”width: 88px;” src=”https://www.leanuk.org/wp-content/uploads/2021/04/icon-6.png” alt=””>

What Questions Do you Have ?

8 Step Business Process Improvement

If you have any further questions, comments or concerns about enrolment in this course, please don’t hesiate to contact us.


Course Coaches

8 Step Business Process Improvement

Check out the details and experience of the course creators and coaches.


Technology

8 Step Business Process Improvement

Online Learning Platform: You will be guided through your course that is hosted on our browser-based platform. By first creating an account on our website you will then be able to view all purchased and non purchased courses available to you.


Customer Feeback

8 Step Business Process Improvement

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What Questions Do you Have ?

A3 8 Step Practical Problem Solving - Skill Level 2: Understanding

If you have any further questions, comments or concerns about enrolment in this course , please don’t hesiate to contact us


Course Coaches

A3 8 Step Practical Problem Solving - Skill Level 2: Understanding

Check out the details and experience of the course coaches they will be supporting you during your Lean Learning


Technology

A3 8 Step Practical Problem Solving - Skill Level 2: Understanding

Microsoft Teams: To provide a user friendly experience we will host our live sessions on MS Teams. You don’t need to have an MS Team account or download the software , you should just be able to join in from the link provided. We will send an invitation link prior to the session, from there you can join the session before it commences.

Online Learning Platform:You will be guided through your course that is hosted on our browser-based platform. By first signing up to our website you will then be able to view all purchased and non purchased courses available to you.


Cancelation Policy

You can cancel your enrolment at any time prior to the first session session for a full refund. Once you have attended the first session, you cannot cancel your enrolment. To cancel please contact us at:


Customer Feeback

A3 8 Step Practical Problem Solving - Skill Level 2: Understanding

Comming Soon

In Purpose, you will learn about where Business Process Improvement fits into the Lean Transformation Framework. Also, why it is so important and the benefits it can bring.

In Process, you will cover :-

  • What is Value in a business process
  • Processes at different levels & methods to define / capture them
  • Balancing stakeholder needs
  • The intention of the 8 Step BPI method

In People, you will understand the roles and responsibilities around BPI, and also how leaders can support capability development for self-relience by others

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