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Course Summary
8 Step Business Process Improvement – Skill Level 1: Knowledge
Objectives: Through completing this Skill Level 1 course you will gain the basic knowledge around the Purpose, Process & People of the 8 Step Business Process Improvement method. A process for capturing and improving the flow of work activities in all non-manufacturing / office processes.
Duration: 2 hours of self-paced learning where you will completing four main teaching modules.
This is a basic online course and does not include live coaching sessions.
Content: This online course is interactive and contains 3 Teach Point Videos, a Process Map example , Learning Confirmations and a Certificate of Completion. The details of the 8 Step method are covered in skill level 2.
Support Material :- This course includes downloads of the top of the BPI Teach Poster and a Facilitation Guide.
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8 Step Business Process Improvement
Watch Example Teach Point Video From the Course
- What you will learn
- Course Structure & Materials
- Learning Outcomes
- Who Should Learn?
- Purchase Course & Support Materials
- Course Support & Feeback
Course Introduction
8 Step Business Process Improvement
Skill Level 1: Knowledge
This course will give you basic Knowledge on the Background, Purpose, Process and people of the 8 Step Business Process improvement method
You will gain knowledge about why you need to use it , the underlying thinking behind the process to use it correctly and your role when using it.
In Purpose, you will learn about where Business Process Improvement fits in to the Lean Transformation Framework. Also, why it is so important and the benefits it can bring to individuals and the organisation.
For Process, we will explain the Key Elements to applying Business Process Improvement , including :-
- What is Customer value?
- What is a Process?
- Balancing Steakholder needs
- Levels of business processes and the methods that can define and capture them.
- PDCA thinking of the BPI 8 Steps.
In People, you will understand the roles and responsibilities around Business Process Improvement, and also how leaders can support capability development for others to become self-reliant
Course Structure & Materials
8 Step Business Process Improvement – Skill Level 1: Knowledge
Language:- English Speaking
View Course Structure
2 Hours of self-paced guided learning on our web based learning platform.
Once enrolled you will have unlimited access to the course for life!
About Our Teach Poster Concept
Whenever possible we try and use a visual “Teach Poster” to explain the subject matter. These are simple, imaged based triggers to remind you of the key concepts and learning points.
From our experience, we have found this to be the most effective way to teach others and enable them to share their knowledge quickly and easily with others.
Support Material Included in this course
Visual Teach Poster for Skill Level 1 – download only
Level 1 Teach Poster Facilitation Guide – download only
Learning Outcomes
8 Step Business Process Improvement – Skill Level 1: Knowledge
By completing the Skill Level 1 section of this course you will have gained the following basic Knowledge about Business Process Improvement (BPI):-
- Purpose – Why is Business Process Improvement is important and the benefits
- Process – The Key Elements of Business Process Improvement
- Process – The different levels of business processes and how to define / capture them.
- People – Roles & Responsibilites around Business Process Improvement
Completion of the Course
At the end of the course will automatically recieve a “Certificate of Completion” for Skill Level 1 (not for capability to do).
8 Step Business Process Improvement
Progressing onto skill Level 2: Understanding
Skill Level 2 is aimed at developing your Understanding of the 8 Step Business Process Improvement method. Each step and the thinking behind it is explained and then supported by a case study for you to tryout. You will capture and summarise your output from the case study on to an Four Field Map and then compare it to an answer that we have developed. We have found this to be the best way to confirm your understanding supported by learning confirmations aswell
Skill Level 3 is aimed at making you capable through “step by step” implementation on a real business process. An experience Skill level 4 Coach is necessary to guide you through this process, so you can receive the feedback and evaluation necessary to develop your skill – as described
If you don’t have access internally to a Skill Level 4 Coach we can offer you online or face to face coaching – just contact us directly if you are interested.
Who is this course for?
8 Step Business Process Improvement is aimed at everyone in a non manufacturing process:-
Want to deploy Business Process Improvement in your organisation ?
We offer online or “face to face” teaching and coaching on any of our courses. We can situationally apply our learning process to meet your capabilty needs, but also ensure it supports your current business conditions.
- Mutliple groups & flexible group sizes.
- Location and time zone considerations.
- Flexibility for timing & schedule of learning activities.
- Connecting the learning activities with achieveing business results.
- Cascade approach using your own leaders to develop others.
Use our Course & Materials internally in your own organisation!
- The online Course & Material can be used internally by your Skill Level 4 Leaders to use as an internal learning process for them to teach and coach others.
- All of the Courses and Materials can be easily made available to use internally in your organisation for an affordable subscription fee of just £119.99 per person/year.
Purchase this Course
8 Step Business Process Improvement – Skill Level 1: Knowledge
LEA is a Non-for-Profit organisation and we only aim to cover our time & material costs when charging for training
Individual Enrolment
Part of the LEA’s purpose is to enable individuals and organisations to learn and improve better, faster and cheaper. In support of this we are trying to make our online materials affordable to all customers.
This basic Skill Level 1 – Knowledge course is therefore purchase via our shop for only £9.99.
Organisational Enrolment
Want to deploy 8 Step Business Process Improvement into your organisation ?
We offer online or “face to face” teaching and coaching on any of our courses. (Skill Levels 1 to 4) We can situationally apply our learning process to meet your capabilty needs. We will taylor an approach to suit your requirments and business conditions, including :-
- Flexible group sizes of 1 to 5 people and multiple groups.
- Location and time zone considerations.
- Flexibility for timing & schedule of Learning Activities.
- Connecting the learning activities with achieving business results.
- A cascade learning approach using your own leaders to develop others.
Example Proposal of Organisational Capability Development
To enable us to adress your situational needs , arrange now for a brief discussion with a Senior LEA Coach.
Purchase Course Support Materials
Want a printed copy of course materials to use ?
In addition to the digital downloads that are available as part of the course , you can also purchase a printed copy of the material directly from our shop.
What Questions Do you Have ?
If you have any further questions, comments or concerns about enrolment in this course, please don’t hesiate to contact us.
Course Coaches
Check out the details and experience of the course creators and coaches.
Technology
Online Learning Platform: You will be guided through your course that is hosted on our browser-based platform. By first creating an account on our website you will then be able to view all purchased and non purchased courses available to you.
Customer Feeback
Comming Soon
What Questions Do you Have ?
If you have any further questions, comments or concerns about enrolment in this course , please don’t hesiate to contact us
Course Coaches
Check out the details and experience of the course coaches they will be supporting you during your Lean Learning
Technology
Microsoft Teams: To provide a user friendly experience we will host our live sessions on MS Teams. You don’t need to have an MS Team account or download the software , you should just be able to join in from the link provided. We will send an invitation link prior to the session, from there you can join the session before it commences.
Online Learning Platform:You will be guided through your course that is hosted on our browser-based platform. By first signing up to our website you will then be able to view all purchased and non purchased courses available to you.
Cancelation Policy
You can cancel your enrolment at any time prior to the first session session for a full refund. Once you have attended the first session, you cannot cancel your enrolment. To cancel please contact us at:
Customer Feeback
Comming Soon
In Purpose, you will learn about where Business Process Improvement fits into the Lean Transformation Framework. Also, why it is so important and the benefits it can bring.
In Process, you will cover :-
In People, you will understand the roles and responsibilities around BPI, and also how leaders can support capability development for self-relience by others
Course Content & Structure
A great introduction to business process improvement which every functional leader should take. The videos really help explain the key points. Overall the flow of training is excellent. highly recommended