“Learning to See” was the right title for the workbook that introduced the world to value stream mapping. For the first time it taught the world a way to see how to turn a set of separately...
Read moreBlog
Leaning Healthcare
Healthcare is the next great industry to begin the Lean journey. The existing model in which the hospital doctor acting as a skilled craftsperson effectively manages their own waiting list of...
Read moreFour Curses
I breathed a huge sigh of relief the other day. We found a bookkeeper to manage the accounts for our rapidly growing business! Lizzie, my Operations Director, and I concluded that we were...
Read moreDeveloping Problem Solvers
We traditionally see an organisation as a collection of departments or activities, each managed separately and each separated from the rest by inventories or time buffers between them. Performance is...
Read moreBreaking through to flow
The other day I began a speech to a leading supplier of medical devices by congratulating them on the absolutely level demand for their products from existing users and on the steady growth in the...
Read more