Notes

Daniel Jones explains that Lean is a new business model that delivers superior performance for customers, employees, shareholders and society at large. He goes on to say that to become Lean an organisation needs to define its purpose from the point of view of both customers and the needs of the business and then to create the processes that deliver that purpose and only then to organise the people to manage those process.

Duration: 6 minutes
File size: 27.6Mb

 
 

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