Leaning Sales and Service
“In sales and service, Lean thinking focuses on delivering value to the customer 'right first time, on time, every time' with customer convenience and service.”
John Kiff - The Lean Enterprise Academy
What is Lean Thinking?
And how does it apply to car dealers? Lean Thinking is simply the generic version of the Toyota Production System. A Lean organisation uses less of everything to achieve a given output.
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What is in the book?
Creating Lean Dealers is a DIY guide to enable dealers to achieve a step-change in performance for themselves to give a win-win-win for customers, dealer staff and shareholders.
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Cases and examples
Read about the real-life successes achieved by pioneering Lean dealers in Europe ... More ...
- Major Portuguese Group
- Single franchise dealership in Ireland
- Small Swiss group
Downloads ...
Download a PowerPoint presentation which answers the question: Does Lean Thinking Apply to Dealers?
Creating Lean Dealers