Lean Transformation Summit 2008

What does being customer focused really mean?

Alan Mitchell, Chair of the Buyer Centric Commerce Forum, UK

Writer and author of Right Side Up and The New Bottom Line

Audio Soundtrack

(32 minutes)

Please note: PDF presentation is a large file (1.5mb)

Alan Mitchell

Summit 2008

How to view / play

When the page has finished loading... you should see a powerpoint presentation and an audio control bar.

Use the scroll bar to page through the presentation and press the play button to listen to the soundtrack.

Please note: You may need to move the cursor over the ‘sound bar’ or presentation and press once to activate.

If you are having any problems viewing or playing these files please see the Lean Support page.