The Frontiers of Lean Summit - November 2005
Summary
This was the event that took lean into consumption and service delivery, launched Jim Womack and Dan Jones’ new book Lean Solutions and illustrated how to manage lean transformations in a range of organisations from production to healthcare.
On the first day the 240 delegates from 25 different countries saw Jim Womack and Dan Jones show how we all manage the consumption in our daily lives and how it is a frustrating activity. Their new mapping technique showed how to define value better by mapping both consumption and provision together so that consumers’ problems could be solved by managing not just individual products and services but by providing a basket of them as a ‘solution’. Then, in a selection of breakout discussion groups led by LEA faculty, delegates explored the implications of what they had heard by means of illustrations from various sectors including car servicing, call centres and retailing.
The second day showed delegates how they might manage lean transformations in their own organisations beginning with a method for breaking out of batch mentality into flow thinking, followed in turn by the experiences of what does and does not work in implementing lean shared by lean practitioners with decades of lean learning behind them. The afternoon was given over to another series of breakouts this time in the form of facilitated discussions on managing transformations in a range of sectors. The final plenary then reflected on the learning from the summit and addressed the question: ‘where next for lean?’
The key word from all the feedback received was that the event was an inspiration to push forward the frontiers of lean into every activity of the economy.
Presentations Day 1 - Creating Lean Solutions
Opening Plenary Session - Lean Consumption meets Lean Provision
Lean Consumption meets Lean Provision
Dan Jones The Lean Enterprise Academy, UK
Lean Consumption meets Lean Provision
Ricardo Lopes Grupo Fernando Simao, Portugal
Plenary Session - Designing Provision to Solve Consumer Problems
Don't Waste My Time
Jim Womack Lean Enterprise Intitute, USA
Solve My Problem Completely
Dan Jones Lean Enterprise Academy, UK
Get Me Exactly What I Want
Dan Jones Lean Enterprise Academy, UK
Solve My Problem When I Want
Jim Womack Lean Enterprise Intitute, USA
Get Me the Solution I Really Want
Jim Womack Lean Enterprise Intitute, USA
Breakout Discussions - Exploring the Implications
Mapping Consumption and Provision to Save Time and Money
Dave Brunt LEA, John Kiff ICDP, Pedro Simao GFS and Ricardo Lopes GFS
How Discovering Customer Purpose Redefines Lean Service
Stephen Parry Fujitsu Services and David Clift British Telecom
Marrying Lean Replenishment with Lean Convenience Retailing
Dan Jones LEA and Graham Booth ECR
Customisation and the Logoc of Location
James Womack LEI, Brennan Mulligan NuSewCo, and Guy Parsons LEI
Presentations Day 2 - Managing Lean Transformations
Plenary Session - Breaking Through to Flow
Breaking Through To Flow
Ian Glenday LEA and Rick Sather Kimberley Clark Corp.
A Winning Team
Alan Richard The Wrigley Company, UK
Plenary Session - Managing Your Lean Transformation
Lean Frontier
Freddy Ballé Excellence Systems Group, France
Postcard from the Lean Edge
David Ben-Tovim Flinders Medical Centre, Australia
Facilitated Discussions - Managing Your Lean Transformation
Lean Transformation in Production and Supply Chains
Ian Glenday LEA and Pat Lancaster Lantech Inc, USA
Lean Transformation in Production and Supply Chains
Guy Parsons LEI and Freddy Ballé Excellence Systems Group, France
Lean Transformation in Retail and Supply Chains
Daniel Jones LEA
Lean Transformation in Service Organisations
Stephen Parry
Lean Transformation in Healthcare
James Womack LEI and David Ben-Tovim Flinders Medical Centre, Australia
Closing Plenary Session - Where Next for Lean?
Discussion and Summary of the lessons from this Summit
Dan Jones Lean Enterprise Academy, UK
Lessons from Lean developments across the World
James Womack Lean Enterprise Institute, USA
Implications for the future of the Lean movement
Dan Jones Lean Enterprise Academy, UK
Presentations Day 3 - Follow up Lean Workshops
Lean Action Workshops
The Strategic Implications of "Breaking Through to Flow"
Ian Glenday Lean Enterprise Academy
Using "The Gold Mine" to manage your Lean Transformation
Michael Ballé Projet Lean Enterprise, France
Mapping Consumption and Redesigning Provision Systems
Daniel Jones and Dave Brunt Lean Enterprise Academy, UK
Designing Organisations from Customer Purpose
Stephen Parry
Lean Deployment Sessions
The Lean Enterprise Academy can arrange policy deployment sessions for company teams who want to digest the lessons from this Summit together, and to plan their next steps, with advice and input from Daniel Jones, Ian Glenday and Dave Brunt.
What the Summit was About
It has been ten years since we held our first Lean Summit in Boston. Since then the lean movement has grown and spread across every industry and across the world. It is now time to take stock of what we have learnt so far and to look ahead to how lean process thinking can help senior managers to meet the challenges of the next decade.
Last year the Lean Service Summit in Amsterdam showed how lean thinking was already beginning to transform activities beyond the shop floor and beyond manufacturing - in administration, maintenance, services, healthcare and the public sector. This year several lean projects are reaching fruition that push out the frontiers of lean thinking and practice even further.
This Summit launched the new book by James Womack and Daniel Jones, titled Lean Solutions: How Companies and Customers Can Create Value and Wealth Together. This book describes the seismic shift from the era of Mass to Lean Consumption that is underway and shows how this opens up new opportunities for fundamentally redesigning the way companies organise and deliver value to solve consumer problems. A free copy will be given to each participant.
The Summit celebrated and discussed the findings from several other books published this year, including The Gold Mine: a Novel of Lean Turnaround by Freddy and Michael Ballé, Sense and Respond: The Journey to Customer Purpose by Sue Barlow, Stephen Parry and Mike Faulkner and the Breaking Through to Flow workbook by Ian Glenday.
The second main theme of this Summit was the lean transformation process itself. Some of the most thoughtful and experienced lean leaders in the world will lead a debate about what we have learnt in the last ten years and will share their key insights to help the lean leaders of today to make much faster and sustained progress in implementing lean. The presentations and the facilitated round table discussions that follow will provide the very best opportunity to prepare your organisation for its lean journey.
