Lean Healthcare
Quotes
I first encountered David Fillingham’s superb work on strategic leadership of health care improvement and innovation across the NHS when he was heading the NHS’s Moderisation Agency. Now, as Chief Executive of a Health Care Trust, David is putting those same skills to use daily and directly. The scale of his commitment, and that of his team at Bolton, to continual learning and both personal and organisational transformation raise the bar for all who seek to improve health care as a system, not just in the UK, but worldwide. The pioneering work at Bolton to learn and master Lean Healthcare methods as key to unprecedented levels of clinical excellence and patient experience is instructive to any leader of similar, bold intent. This handbook testifies to leadership of international standing and significance.
Donald M. Berwick, MD, MPP
President and CEO, Institute for Healthcare Improvement
This is a unique book written by a unique individual. Often in healthcare, we strive to achieve “standards” or “benchmarks”. These are based on average or good enough performance. It means we aspire to alevel of care that is often poor quality, delayed and unsafe for many patients. This book tells the inspirational story of a leadership team that adopted transformational goals and set about making them a reality for every patient. This beek should be mandatory reading for every healthcare leader.
Helen Bevan
Director of Service Transformation, NHS Institute for Innovation and Improvement
David Fillingham’s excellent and highly readable account of his experience shows that Lean is much more than the latest fad and can, if taken seriously with a long term perspective transform organisations and the experience of their patients.
Nigel Edwards
Policy Director, The NHS Confederation
