UK Lean Summit 2016 - Learning Lean, Lean Learning
14th - 16th November 2016 Chesford Grange Hotel, Kenilworth, UK

As part of our mission to help organisations with their Lean journeys the Lean Enterprise Academy is holding its annual UK Lean Summit at Chesford Grange Hotel, Kenilworth, UK.
The purpose of the Summit is as follows:
- To raise consciousness of the latest developments in Lean Thinking and Practice
- To provide insight into practical ways to get started, deepen or enhance your Lean journey
- To enable participants to build their own network of Lean Thinkers
We do this by:
- Bringing together the best Lean practitioners and sensei in the Lean world for participants to learn from
- Building time into the programme for participants to network
- Providing a variety of learning situations – including pre-Summit workshops on leading edge topics, keynote talks, interactive learning sessions and panel discussions
- Enabling groups from the same organisations to come to the Summit to learn together
Key questions for this year’s UK Lean Summit
- What are the best ways to learn Lean?
- What is Lean learning?
- How do you use Lean Transformation Framework (LTF) to transform your business?
- What is the Lean approach to problem solving?
- What are the alternative ways to implement Lean in my organisation?
- What are the fundamentals required to develop a Lean organisation?
- How do the best companies develop their strategies, gain consensus and turn them into action?
- How do the best companies develop and coach leadership to build capability?
- What can we learn from applying Lean across the economy? Examples from manufacturing, retail, service, FMCG, on-line, healthcare and the public sector.
This is a unique opportunity for the Lean Enterprise Academy’s community to come together.
**Click the REGISTER HERE button below to book online**
**Scroll down for the full programe or click here to download the PDF Brochure**
**Click the headings below to expand the section **
**First 75 Delegates to Register receive a 10% early bird discount**
**Group Rate: Bring 5 people, pay for 4, bring 10 pay for 8 ...**
Registration Fees
The following fees include attendance to the UK Lean Summit 2016 on Tuesday 15th and Wednesday 16th November 2016, coffee / tea breaks, lunch, and all summit sessions plus Networking Reception, which includes dinner, on Tuesday 15th November 2016.
- Public Sector: £800.00 - Government Funded
- Private: £1,050.00 - Excluding Consultants
- Consultants: £1,300.00
Optional Pre-Summit Masterclasses
The following fees include coffee / tea breaks, lunch, one Masterclass session on Monday 14th November 2016, Drinks and Canapés plus Dinner.
- Public Sector: £400.00 - Government Funded
- Private: £425.00 - Excluding Consultants
- Consultants: £450.00
Accommodation
Unfortunately, due to the high demand, our accommodation block at the Chesford Grange Hotel has now been filled. However, there are plenty of other hotels in close proximity of the venue and we suggest you take a look on the Trip Advisor Website to select the property must suitable to you.
Note: Prices are exclusive of VAT
Delegate and Hotel Information
Please supply the names, email and job title for each delegate, as well as any dietary requirements. Please telephone the office on 01600 890590 to discuss any other specific needs
Confirmation, Cancellations and Substitutions
Once registered, you will receive a confirmation by email.
Substitutions may be made at any time.
In the event of cancellation, the following cancellation charges apply:
- within three months - 20% of the Booking Charges
- within one month - 50% of the Booking Charges
- within two weeks - 90% of the Booking Charges
The Venue
Chesford Grange Hotel
Kenilworth
Warwickshire
CV8 2LD
UK
Tel: +44 (0) 1926 859331
Web: http://www.qhotels.co.uk/hotels/chesford-grange-near-warwick.aspx
The Chesford Grange Hotel is set in 17 acres of magnificent grounds near Kenilworth, right in the heart of historic England, close to Shakespeare’s birthplace in Stratford-upon-Avon.
It is a short 25 minute taxi ride from Birmingham Airport, or 1.5 hours by train from London.
An ideal place for a short break before or after the Summit.
The bedrooms are equipped with TV, telephone and Internet connection. For relaxation there is a well equipped health & fitness club.
Parking is available at the hotel free of charge for delegates.
Why attend the Summit?
Here's what the attendees of the 2015 event told us:
- World class content
- Extremely engaging and thought provoking
- Lots of transferable learning on engagement
- Very good mix of practical examples, learning and experience
- A great opportunity to measure yourself and your experience against others
- Enriching experience to develop understanding of Lean above the level of tools
- Best place to learn about what Lean really means
- High quality speakers and networking
Summit Terms and Conditions
Download the full terms and conditions for the UK Lean Summit 2016 here
- Masterclasses
- Day 1
- Day 2
-
Pre Summit Masterclasses
Monday 14 November
8.00 – 9.00
Registration
9.00 – 17.00
MASTERCLASS SESSIONS (choose one)
Includes coffee / tea breaks, lunch, one Masterclass session, Drinks & Canapés plus Dinner
Grasping the Situation at the Gemba using the Lean Transformation Framework
Darren Walsh - Lean Coach, LEA
Only 18 places available
Workshop Introduction
The Lean Enterprise Academy have teamed up with GE Power Services, Service Centre in Rugby, to hold a pre-summit masterclass where attendees will need to use all of their senses to understand the work, current condition and potential problems on a real gemba. This workshop combines walking the process with grasping the situation by utilising our Lean Transformation Framework to gain a greater understanding of what is Lean, and potential gaps that the organisation should solve to move to an improved level of performance.
GE Power Services, Service Centre in Rugby are leaders in providing repair solutions and spare parts for steam turbines to the power industry world-wide, the product & equipment is very large, can be slow moving and the work very technical and is therefore not obvious to see flow or performance. The facility, formerly Alstom Power started its Lean journey a number of years ago and is still at the early stages of their Lean transformation, and like many other business they employed a Lean leader and conducted a number of improvement activities.
more +Aims & Objectives
Through lecture, discussion, a mixture of class room and shop floor exercises, this workshop will help you develop a greater understanding of:
- The facility’s approach to Lean transformation
- Common approaches to Lean transformation, business improvement and the 3 Common Pitfalls to Lean Transformation
- Lean thinking and the five dimensions of the Lean Transformation Framework
- How we can use the Lean Transformation Framework in a hands on way to develop a greater understanding of the current situation, identifying:
- What is the customer and organisational purpose and what value we are providing?
- What problem are we trying to solve and how does this support our purpose?
- How do we do and improve the actual work?
- What are the current skills and how are we building capability?
- What are the current leadership behaviours and management systems, how do they support an improved new way of working?
- What basic thinking, mind-set, or assumptions comprise the existing culture, and are they helping to drive the transformation?
- Potential organisational / team gaps that should addressed to move to the next level of business performance.
- Potential strategies to address those gaps.
- The critical role that leadership can play by ‘Grasping the Situation’ and addressing gaps within their organisation or team to help increase the speed, alignment & traction of their improvement efforts to solve key business problems.
*Due to the nature of this workshop, it is advised that you book early as the number of workshop attendees is restricted and final approval will be required from GE Power Services prior to visiting the facility.
**Also, PPE will be required in the form of safety shoes and glasses.
Creating Lean Learning Experiences
David Brunt - Chief Executive, LEA
Only 26 places available
Workshop Introduction
There have been lots of approaches to Lean. These range from teaching tools, running rapid improvement or kaizen events, mass training in groups, introducing consulting led management systems or developing expert groups within organisations. One question that continues to be asked is how do we develop everyone to think Lean - after all "Lean Thinking" is the title of the book in which Lean principles were articulated to a wide audience.
For the last couple of years I've been researching how to create "Lean Learning Experiences" - asking the question "what does it take to get each person we interact with to 'understand' think Lean and then actively take part in implementing improvements?" And "what would it take to develop a plan for each individual with the aim of implementing Lean right first time, on time - whilst increasingly deepening each individual's learning and knowledge?
In this pre-Summit Masterclass I will share the research and walk people through the process we've been using to create a series of "Lean Learning Experiences" and discuss the benefits of such an approach for both organisations and individuals.
more +Aims & Objectives
The purpose of this workshop is:
- To learn about the factors necessary to create a successful Lean transformation
- To provide a framework to think about the learning experiences that help develop Lean Thinking and Doing capability
- To share examples practical examples from our action research and discuss what has been learned from the approach
Lean Leadership Shaping Principles - SOLD OUT
Art Smalley - Author and Consultant, Art of Lean
Only 26 places available
Workshop Introduction
This presentation will center on ten shaping principles for becoming a better Lean Leader in terms of delivering results and developing people. The ten principles are based upon the experiences of the presenter during his career at Toyota Motor Corporation in Japan. There will be no foreign buzzwords or industry specific jargon utilized in this presentation. The principles are fundamental concepts which work in any environment or any size of team. Each principle will be presented with an example and then time will be reserved for discussion. This material is applicable to leaders at any level of an organization however it is mostly aimed at audiences who have direct line responsibility for performance results and personnel management.
more +Aims & Objectives
The purpose of this workshop is:
- To learn about leadership principles and concepts for shaping different situations we face in Lean transformations
- To provide a framework for leadership shaping principles and concepts used by Lean companies like Toyota
- To share examples from personal experiences of the instructor and the participants by discussion.
18:00 onwards
Drinks and Canapés Reception followed by dinner at leisure
-
Day 1
Tuesday 15 November
08.00 - 09.00
Registration
09.00 - 10.45
FIRST PLENARY SESSION
Welcome and Introduction
David Brunt - Chief Executive, LEA
Learning Lean, Lean Learning
Daniel Jones - Chairman, LEA
Lean thinking as a strategy – dynamic gains from cumulative Kaizen
Learning by doing with people centric solutions
Distinctiveness of Lean Thinking – more than PDCA
Leading from the ground up – finding deeper problems
TPS as a learning framework
Organising for Learning – delivering results
Unlearning and Re-Learning Lean at Delphi
David Marriott - Global OpEx Director, Delphi Automotive
Martin Lunn - Global Continuous Improvement Leader, Delphi Automotive
Peter will explain and show how Delphi is re-learning lean using the “Lean Transformation” framework as a basis for driving change and achieving better business results. This presentation will show how they are adapting and using the framework to develop a strategy around the 5 points and give practical examples as follows:
- Purpose - Using accurate data & information, to determine which problems we are trying to solve? and then use the scientific practical problem solving method to close gaps to targets
- Process Improvement
- Process Stability , define stable, capable & repeatable processes & make problems visible
- Continuous Improvement - Make practical changes to improve the way work is done to achieve Business Results, improve value for customers and create a self-healing process.
- People Capability - Sustainable Improvement capability in all people at all levels
- Management System - Ensure process & people development through designed management routines
- Lean Tools and methods - Drive Lean thinking, tools, techniques & share knowledge
Peter will focus on how they are developing Leaders’ capability to teach and coach others.
Learning through Problem Solving - The Four Types of Problems
Art Smalley - Author and Consultant, Art of Lean
This presentation will focus on the upcoming LEI workbook entitled “The 4 Types of Problems”. One size does not fit all cases in problem solving and effective leaders must pick the right framework and approach to each problem depending upon the severity, time available, resources, and other key constraints. The material will present the background of 20th century problem solving history and present an overall framework for 4 basic types we all face in our organizations. A high level summary will point out the similarities and differences for each type and what organizations pursing lean must understand about each type.
10.45 - 11.15
Coffee, Tea & Networking
11.15 - 13.15
LEARNING SESSIONS 1 (choose one)
Lean at the BBC
Adrian Ruth - Director, Speak (lean Transformation) and Sustainability, BBC
Gemma Tomkinson - Business Transformation Manager, BBC
Kirsty Robinson - Business Transformation Analyst, BBC
Created in 2013, Spark is the BBC's in-house Lean transformation team. Spark brings resources, skills and ideas to help other parts of the BBC think differently about the way they work and change it for the better. We’ve worked with teams all over the BBC – including Blue Peter, Songs of Praise, Radio 1, BBC regional news and the Today programme. Spark projects quickly lead to changes which have tangible results, making a real difference for audiences.
In 2015, a three day ‘Lean for Leaders’ course was launched to create a network of champions and embed a culture of change across the BBC. Over 200 members of staff have attended to date and demand has led to the development of online ‘Lean Awareness’ training modules.
Today’s session will take you on BBC Spark’s journey – from introducing teams to Lean, a term not widely known and often met with confusion or distrust in creative environments, to making the tools and theory relevant to content makers.
Lean at 365 Café
Agustín Tena Leon - Shop and CI Manager, 365 Café
Oriol Cuatrecasas - Founder and Lean Development, Instituto Lean Management
In this unique Learning Session, the 365 Café team will explain how they have applied Lean in a pure service environment. The Barcelona-based 365 Café is a chain of little cafés and bakeries with one production centre supporting all 78 of them. After applying Lean in the bread and pastry factory, team 365 quickly realized that it could apply the same approach to every shop.
Lean techniques have allowed the company to not only grow in a competitive market, but to beat the competition on service, quality, and price, applying such methods as pull systems, supermarket management, standardized work, A3s, and visual management of the entire supply chain.
You will learn:
- How stock in shops and facilities was drastically reduced by 50 to 80%.
- How productivity was increased without working more.
- How leader standard work was implemented.
- How visual management in the shop was established.
- What the team has learned after one year into a formal hoshin process.
- How the unique "zero space for waste" policy works in both facilities and shops.
Read more about their story via the Lean Global Network's web jounral Planet-Lean.com
Practical Strategy Deployment - Hoshin Kanri
Wiebe Nijdam - Director, Lean Management Instituut
Wiebe sees many examples of organizations that are struggeling with the translation of strategies to operational actions. There must be another way! Wiebe developed a practical way to implement strategy deployment. How do you choose the priorities for the necessary improvements and the right KPI’s and to track them? How do you use A3 to solve problems? How do you monitor progress and how can Kata-coaching help to start the right dialogue with your people? In this break-out session you will experience strategy deployment in a practical way and learn to implement it in your own organization and start to improve your results form an aligned perspective on what is really important for your organization.
Learning through Problem Solving - The Four Types of Problems
Art Smalley - Author and Consultant, Art of Lean
This presentation will focus on the upcoming LEI workbook entitled “The 4 Types of Problems” and go beyond the basic framework presented in the plenary session. One size does not fit all cases in problem solving and effective leaders must pick the right framework and approach to each problem depending upon the severity, time available, resources, and other key constraints. The material will present the background of 20th century problem solving history and present an overall framework for 4 basic types we all face in our organizations. The rationale for each type, main applicability, examples, key points, strengths, and weaknesses for each type will be summarized. Time allowing discussion will also about each type and what typically occurs in most organizations.
13.15 - 14.30
Lunch
14.30 - 16.30
LEARNING SESSIONS 2 (choose one)
Standardised Work at Toyota
David Canning - Group Leader Senior, Toyota Motor Manufacturing (UK)
Keith Edwards - Section Manager, Toyota Motor Manufacturing (UK)
Why Standardised Work?
It forms the basis of our training whilst allowing confirmation of the process method. It allows us to make improvements (Kaizen) while maintaining Safety, Quality, Capacity and Cost through identification of Muri - overburden, Mura - unevenness and Muda - waste.
We will also take you through the three types of standardised work
Type 1 - Repetitive single cycle
Type 2 - Variable cycle linked to different part variant
Type 3 - Long cycle variable work content
We will also explain how we create Type 3 standardised work
Barcelona Healthcare
Dr Miquel Sanchez - Medical Director, Accident and Emergency, Hospital Clinic of Barcelona
Oriol Cuatrecasas - Founder and Lean Development, Instituto Lean Management
The story of Lean implementation in accident and emergency.
In this workshop, Dr. Sanchez will explain the key points to develop good leadership of a Lean improvement project from the collegial area autonomously. We explain the methodological steps followed to achieve good results not only at the technical level but also at the level of involvement of a team of people.
This session will reach the root of aspects such as:
- How management have to manage the time within transformation.
- How to sustain and strengthen the momentum after initial leap.
- Making learning iterations (PDCA) effective.
Read more about their story via the Lean Global Network's web jounral Planet-Lean.com
Learning to Lead with Respect
Steve Warren - Supply Chain Development Director, AkzoNobel Decorative Coatings
Louise Heather - ALPS Change and Communications, AkzoNobel Decorative Paints
Using Lead with Respect to help people understand behaviour changes needed to support lean transformation
- Introduction - Steve & Louise
- Background
- AkzoNobel and the business challenge
- How we got it wrong on the past
- Current situation
- CI Activity
- The transformation we are trying to achieve
- The problem to solve
- Managing people though the change curve, avoiding the same mistakes
- The countermeasures / approach
- The Change Leader Workshop
- Lead with Respect
- Exercise: 7 Practices of Lead with Respect – table discussions and plenary
- What happens next: Implementing processes which require Lead with Respect behaviours to get full value
- Our own reflections and how we improve
Unlearning and Re-Learning at Delphi
David Marriott - Global OpEx Director, Delphi Automotive
Martin Lunn - Global Continuous Improvement Leader, Delphi Automotive
In this interactive “learning by doing session” you will experience how Delphi Functional (Office) & Manufacturing Leaders are beginning to re- learn lean and how we develop them to teach and coach others in lean methods & tools.
First Half of session – Teaching Practical Problem Solving (PPS) - Learning by doing
- Short Introduction to Delphi Problem Solving Frame Work - using information an based A3
- “Join in” practical problem solving Poster and case study teaching session (based on the Toyota 8 Step Approach)
- Review the practical materials and methods used to teach Leaders to teach Team Members
- “Have a go” at learning some of the 8 steps of practical problem solving and complete an A3 story board
2nd Half of Session – Learning to Coach Practical Problem Solving
- Quick teach on coaching skills
- Role play PPS A3 Coaching session
- Get feedback on your own coaching skills
- Review Materials and methods to help leaders coach PPS
Learn and share your experience with others!
16.30 - 17.00
Coffee, Tea & Networking
17.00 - 17.30
SECOND PLENARY SESSION
Learning Lean at Ngami
Sharon Visser - Dealer Principle, Halfway Ngami Toyota, Botswana
In this plenary talk you will be taken into one of the wildest parts of Africa to meet a Toyota Franchise that was purchased by the Halfway Group towards the end of 2013.
This franchise had been owner managed for over 26 years. You will learn how this business coped with the change of ownership and how it managed to meet the expectations of its new ownership.
We will show you how we have coped and shown growth in this unique environment.
We will show you how we use lean principles creatively to overcome education and communication barriers in a third world country.
We believe that the simple solutions are almost always the best and most cost effective.
We would like to inspire others to revisit the work that is being done and get back to a basic understanding of the work, how we do it, why we do it and find the easiest way to do it.
19.00 - 23.00
NETWORKING RECEPTION (including dinner)
-
Day 2
Wednesday 16 November
08.30 - 10.10
THIRD PLENARY SESSION
Introduction to Day 2
David Brunt - Chief Executive, LEA
From Bricks to Clicks – The Autotrader Transformation
Tim Marriott - Product Lead, Auto Trader UK
Marc McNeill - Customer Experience and Operations Director, Auto Trader UK
eHoshin, The Open Collaborative Hoshin Platform - Story of the Experiment
Pierre Masai - Vice President Information Systems, Toyota Motor Europe
Pierre Masai’s talk is titled "eHoshin, the open collaborative Hoshin platform - story of the experiment".
Pierre will describe how the eHoshin collaborative platform has improved the way we practice true 'catch ball' (= top down AND bottom up at the same time), at Toyota.
10.10 - 10.30
Coffee, Tea & Networking
10.30 - 12.30
LEARNING SESSIONS 3 (choose one)
Standardised Work at Toyota
David Canning - Group Leader Senior, Toyota Motor Manufacturing (UK)
Keith Edwards - Section Manager, Toyota Motor Manufacturing (UK)
Why Standardised Work?
It forms the basis of our training whilst allowing confirmation of the process method. It allows us to make improvements (Kaizen) while maintaining Safety, Quality, Capacity and Cost through identification of Muri - overburden, Mura - unevenness and Muda - waste.
We will also take you through the three types of standardised work
Type 1 - Repetitive single cycle
Type 2 - Variable cycle linked to different part variant
Type 3 - Long cycle variable work content
We will also explain how we create Type 3 standardised work
Practical Strategy Deployment - Hoshin Kanri
Wiebe Nijdam - Director, Lean Management Instituut
Wiebe sees many examples of organizations that are struggeling with the translation of strategies to operational actions. There must be another way! Wiebe developed a practical way to implement strategy deployment. How do you choose the priorities for the necessary improvements and the right KPI’s and to track them? How do you use A3 to solve problems? How do you monitor progress and how can Kata-coaching help to start the right dialogue with your people? In this break-out session you will experience strategy deployment in a practical way and learn to implement it in your own organization and start to improve your results form an aligned perspective on what is really important for your organization.
Lean Learning Session
Ian Gabrielides - Advanced Practitioner, Performance Solutions by Milliken
Colin Hampson - Lean Champion, Milliken European Airbag Products (Milliken Industrials Limited)
Brian Stott - Lean Champion, Milliken European Airbag Products (Milliken Industrials Limited)
Ian Bergman - Head of Operational Excellence, Zehnder Group
We asked the Lean community to provide their stories. Each organisation will share what they have been doing and will reflect on their lessons learned.
Zehnder
Zehnder is a worldwide provider of solutions to deliver the best indoor climate, with 14 production sites in Europe, China and North America.
Under the slogan Zmile, Zehnder has been working with lean methodologies for the past 4 years to make customers & employees smile.
This session explains the Zmile journey, with a focus on the learning experience. Initially the initiative was launched in production under the name Kaizen and used an external consultant to “train the trainers”. The journey has been more like navigating a mountain pass than a smooth ascent. The simultaneous implementation of SAP; diverse national cultures; profit warnings and general resistance to change, have caused the odd rock fall. But the solid support of Group management, innovative use of simulations and a chance meeting on an aeroplane have kept the push for the summit going.
Lean administration, Agility and Quick Response Manufacturing have now become part of our journey. The session gives participants a chance to experience the Zmile spirit and learn from an International Group’s successes and failures.
Performance Solutions by Milliken / Milliken European Airbag Products (Milliken Industrials Limited)
Milliken & Company is a global Textile and Chemical manufacturer and provides Performance System Excellence support to organisations through its Performance Solutions by Milliken consultancy business based on the Milliken Performance System. This session will provide an insight into the journey of the Milliken European Airbag Products business’s Wellington Plant, based in Bury, Greater Manchester, which manufacturer’s fabric for the European Airbag market. Through Learning Lean, Lean Learning the operation has truly engaged with all of its associates through practical teaching of the spirit of lean and hands-on lean tools and techniques. This enables associates at all levels within the organisation to play key roles in achieving the strategic aims of the business through daily incremental improvements. Highlights of the session include Lean Purposeful Play (Learning Lean), Bronze through to Gold (Lean Learning), coaching & mentoring and standard work for leaders. This session will offer the attendees the opportunity to discuss the journey with Ian Gabrielides, Advanced Practitioner with Performance Solutions by Milliken and Brian Stott and Colin Hampson who are Lean Champions at the Milliken European Airbag Products business.
Learning and the Lean Transformation Framework
David Brunt - Chief Executive, LEA
Sharon Visser - Dealer Principle, Halfway Ngami Toyota, Botswana
Terry O'Donoghue - Chief Operating Officer, Halfway Toyota
12.30 - 13.30
Lunch
13.30 - 15.30
LEARNING SESSIONS 4 (choose one)
Lean at the BBC
Adrian Ruth - Director, Speak (lean Transformation) and Sustainability, BBC
Gemma Tomkinson - Business Transformation Manager, BBC
Kirsty Robinson - Business Transformation Analyst, BBC
Created in 2013, Spark is the BBC's in-house Lean transformation team. Spark brings resources, skills and ideas to help other parts of the BBC think differently about the way they work and change it for the better. We’ve worked with teams all over the BBC – including Blue Peter, Songs of Praise, Radio 1, BBC regional news and the Today programme. Spark projects quickly lead to changes which have tangible results, making a real difference for audiences.
In 2015, a three day ‘Lean for Leaders’ course was launched to create a network of champions and embed a culture of change across the BBC. Over 200 members of staff have attended to date and demand has led to the development of online ‘Lean Awareness’ training modules.
Today’s session will take you on BBC Spark’s journey – from introducing teams to Lean, a term not widely known and often met with confusion or distrust in creative environments, to making the tools and theory relevant to content makers.
Learning to See, Learning to Coach
Darren Walsh - Lean Coach, LEA
This workshop is aimed at developing both technical skills required to develop an effective Value Stream Map/ Transformation based on the techniques from ‘Learning to See’ and the coaching skills needed to facilitate and lead the transformation and navigate common challenges of Value Stream Mapping and Value Stream Transformation.
The aim of this breakout session is to help develop a greater understanding of:
- The 4-step process of Value Stream Mapping
- And specifically how we develop future state maps and ‘What makes a Value Stream Lean!’
- Understanding of the common challenges of Value Stream Mapping and Value Stream Transformation
- Learn tips to help navigate the common pitfalls and develop your coaching capability.
- Learn about routines and feedback loops that help deepen our knowledge & capability of Lean and VSM.
Learning to Lead with Respect
Steve Warren - Supply Chain Development Director, AkzoNobel Decorative Coatings
Louise Heather - ALPS Change and Communications, AkzoNobel Decorative Paints
Using Lead with Respect to help people understand behaviour changes needed to support lean transformation
- Introduction - Steve & Louise
- Background
- AkzoNobel and the business challenge
- How we got it wrong on the past
- Current situation
- CI Activity
- The transformation we are trying to achieve
- The problem to solve
- Managing people though the change curve, avoiding the same mistakes
- The countermeasures / approach
- The Change Leader Workshop
- Lead with Respect
- Exercise: 7 Practices of Lead with Respect – table discussions and plenary
- What happens next: Implementing processes which require Lead with Respect behaviours to get full value
- Our own reflections and how we improve
Lean IT
Daniel Jones - Chairman, LEA
Tim Marriott - Product Lead, Auto Trader UK
Marc McNeill - Customer Experience and Operations Director, Auto Trader UK
Pierre Masai - Vice President Information Systems, Toyota Motor Europe
The start of the session will see Dan Jones summarise the different things he’s seen in the Lean/IT space - the Lean Startup, Agile, Dev Ops, LeanUX etc. This will introduce the session and be about his observations on what is going on with Lean and IT. We are aware that there are lots of flavours to improvement in the IT space.
Next up, AutoTrader will run a highly interaction session where participants take a customer problem then build and test a solution. At the end of the session participants will experience how instead of sitting around a table talking about a problem, using design thinking can unlock potential at speed. This will help you to understand why it is good to fail; how an illustration of a user interface isn’t a commitment to build something, rather an artefact to test and learn from. In this 30 minutes you'll experience listening, failing, drawing, design thinking, empathising, prototyping, usability testing, binning, pivoting, iterating and showcasing. (All of which is pretty much business as usual at Auto Trader!)
The Pierre Masai from Toyota Europe will encourage participants to draft their hoshin and there is a possibly to use the open source version of eHoshin to start involving their teams, with a focus on the catch ball hoshin process to help them 'do the right things', not the usage of the system.
The session will then be an open forum to discuss what you have learnt and probe the persenters for further details.
15.30 - 16.00
Coffee, Tea & Networking
16.00 - 16.40
FINAL PLENARY SESSION
Lean Learning – Reflections on the Next Challenges for the Lean Community
Jim Womack - Founder and Senior Advisor, Lean Enterprise Institute