Auto Retail

Welcome to our Lean Auto Retail page where you will find articles and case studies relating to our work in the Automotive Industry. We have delivered Lean transformations within the sales and aftersales departments of many dealerships by developiong their Lean management system using the PDCA (Plan-Do-Check-Act) method. If you are interested in starting a Lean journey with us do get in touch by emailing

Visit our Lean Book Store to view publications on Lean Auto Retail here

  • Toyota Dealership - Lean Enterprise Academy
  • Magnifying Glass
  • Creating Lean Dealers
  • Jaeger
  • The Benefits of Our Action Research with Auto Retail

    In 1998 Dan Jones asked a couple of his researchers to understand if and how Lean thinking can be applied to auto retail. Since then we have worked with car dealers on a variety of projects and now have a number of great cases that showcase the benefits of Lean outside traditional auto manufacturing

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  • Jumping to Solutions

    We are all guilty of one of the greatest sins with lean – not having the patience to really understand the problem we are trying to solve and then jumping to a solution that may or may not be the right way to solve this problem.

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  • Creating Lean Dealers

    Dave Brunt and John Kiff


    Applying lean to sales, service and repair activities. Not just for car dealers.

  • LEA partner Jæger Automobil wins Lean Prize Norway

    On Thursday 30th November at the Lean Forum Norway’s major annual conference The First National Lean Award was presented to Jæger Automobil. The idea behind Lean Award is to highlight the focus to the Lean philosophy of collaborative leadership and employee-driven innovation.

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    Screenshot 2020-02-19 12.37.47

    Toyota Becoming a Mobility Company

    Toyota is shifting towards a mobility company in this "once in a century period of profound transformation." In a message from President, Akio Toyoda, the company communicates that the automobile is on the verge of major change and that Toyota must adapt its business in line with the CASE era.

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    Which way are you going?

    Reflections from our Learning Event

    This article first appeared on Planet Lean in June 2019 to help explain the reason for holding an event where educationalists and industry professionals could learn from one another on the subject of Lean Thinking. Post the event, there are a few reflections to share on our discussions.

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    Good Practice Makes Perfect

    This article first appeared on Planet Lean at the end of November 2019. As Roberto Priolo and I watched one of Rio de Janeiro's famous samba schools practice we discussed the parallels between learning and implementing Lean Thinking and attaining a good level of musical ability.

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    Screenshot 2019 09 06 122802

    Lean Learning and Capability Development

    Of the five dimensions John Shook identified in the Lean Transformation Framework capability development is probably the least understood and researched. We’ve posed two questions to explore this further.

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    UK Lean Summit 2015 Lean Transformation Developing The Capability To Improve The Work Photos From The Event 38

    First Global Learning Lean Summit

    Lean Thinking is a learning system. Join us at our 2019 event to learn how the best companies are using lean to develop learning and capability for customer value and continuous improvement.

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    Save the Date: UK Lean Summit 24th & 25th October 2019

    Since we organised our first UK Lean Summit way back in 1997, we've always tried to push the frontiers of Lean Thinking - both in terms of lean research and lean practice. For 2019 we've partnered with The Learning Trust in order to bring a Summit linking the world of business with learning.

    Lean Leadership Workshops in Dublin, 2018

    The Lean Enterprise Academy have teamed up with Dublin City University and EIURA (European Industry University Research Association) to bring a series of public Lean Workshops to Ireland. They will be held in Dublin at the DCU Campus during the week of 5th March 2018.

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